Care coordination, built for your team
CTPathways is an AI care-coordination agent for coordinators, referral nurses, and front-desk staff managing follow-ups and referrals.
Keep follow-ups moving
CTPathways helps your team focus human attention where it matters, with support for patient follow-ups, referrals, and care-gap work.
Urgent follow-up queue
The follow-up queue sorts patients by urgency and days since last contact, giving coordinators a clear place to start.
Clinic-voiced automated outreach
Messages use your clinic name, voice, and chosen interval. Patients respond because the template feels like yours and reads like your practice.
Referral loop watch
After a referral is sent, CTPathways looks for a response. If the specialist loop stays open beyond your threshold, your team is flagged before the patient stops waiting.
Escalation after two attempts
When a patient does not respond after two attempts, CTPathways escalates the follow-up to a human.
Provider care-gap reports
Weekly digests identify providers with open loops, patients who fell out of care, and gaps your team recovered. Bring the numbers to staff meetings.
HIPAA safeguards included
Every account includes a HIPAA BAA. Patient data is encrypted at rest and in transit.
Shaped by clinical workflow teams
CTPathways was shaped with coordinators at independent practices. Features follow their real needs, rather than what the market considered popular.
HIPAA BAA included
A HIPAA BAA comes with every account, supporting your team's care-coordination workflow from the start.
Read-only EHR access
CTPathways uses read-only EHR access to support the follow-up queue. It has no write permissions, so records remain unchanged.
Coordinator-led UX
Learn it in an afternoon, not through a week of training. By day two, your team can manage follow-up queues without a manual.
Clinical success help
Growing Clinic and Health Network plans include a dedicated clinical success contact who understands care teams, not only the software.
Give your team more time for care
Request early access for your care team.